Important Password Update
Keeping Our Buyers and Sellers Safe and Secure on eBay
On Wednesday, we announced that we are asking all eBay users to change their password. This is because of a cyberattack that compromised our eBay user database, which contained your encrypted password.
Because your password is encrypted (even we don’t know what it is), we believe your eBay account is secure. But we don’t want to take any chances. We take security on eBay very seriously, and we want to ensure that you feel safe and secure buying and selling on eBay. So we think it’s the right thing to do to have you change your password. And we want to remind you that it’s a good idea to always use different passwords for different sites and accounts. If you used your eBay password on other sites, we are encouraging you to change those passwords, too.
Here’s what we recommend you do the next time you visit eBay:
- Take a moment to change your password. You can do this in the “My eBay” section under account settings. This will help further protect you; it’s always a good practice to periodically update your password. Millions of eBay users already have updated their passwords.
- Remember to always use different passwords on different sites and accounts. So if you haven’t done this yet, take the time to do so.
Meanwhile, our team is committed to making eBay as safe and secure as possible. So we are looking at other ways to strengthen security on eBay. In the coming days and weeks we may be introducing new security features. We’ll keep you updated as we do.
Thanks for your support and cooperation. eBay is your marketplace, and we are committed to keeping it one of the world’s safest places to buy and sell.
President, eBay Marketplaces