System Health Monitoring

REALTIME DIAGNOSTICS SUITE

We use a suite of realtime computer health monitoring systems to proactively identify underlying problems with hardware, software, programs, operating system issues, settings, malware, and viruses.

This approach makes it possible to offer early-detection and early-response services before problems get worse. In most cases, our preemptive support results in less unscheduled downtime, reduced disruption, and overall lower cost of ownership.

In real-time, we’re able to evaluate system status and configuration reports as well as critical alerts that may arise.

Our monitoring and diagnostic systems track the wide array of components and issues listed below.

Please contact us if you are interested in this service or have any questions. Thanks!

DISK DRIVES

Running low on disk space can happen suddenly and when it does, it has real potential to corrupt a system and cause data loss. System Health Monitoring can alert you well before that ever happens. We’ll also alert you to any disk input/output (I/O) errors (a precursor to a drive failure), SMART errors, boot disk selection changes, false mounts, and more.

SYSTEM PERFORMANCE

Keeping a computer running at its peak performance is easy with System Health Monitoring. We’ll alert you to productivity-robbing issues such as failing laptop batteries, kernel panics, faulty RAM, unscheduled reboots, and even failed power-on self-tests (POST) which usually go unnoticed.

MALWARE

No single malware detection software can find all threats. System Health Monitoring helps out by providing an additional layer of malware checking to your existing solution.

NETWORKS

Slow network performance can be caused by things like poor cable quality, failing network hardware, or even your ISP having a bad day. We’ll help narrow down the cause by alerting you when there’s an excessive number of network errors. We can even let you know when a computer’s IP address changes.

BACKUP SYSTEMS

It’s never a matter of “if” your hard drive will fail, but “when”. That’s why it’s so important that you not only backup but also regularly check if that the backup is being completed successfully. Luckily, with System Health Monitoring, we do all the checking so you don’t have to. We will alert you if we see backups not being performed as expected.

EXPIRATIONS

As we check the health of your computers, our agent will automatically gather expiration dates from Backblaze, CrashPlan, Kerio Connect, and more. Receive weekly or monthly email notifications of impending expirations, and sync to your calendar with an ics feed.

HARDWARE INFORMATION

While our software is scanning your system for problems, we also report back other helpful information such as machine name, last logged in user, serial number (including warranty status if GSX account enabled), RAM, model number, OS & firmware versions, maximum OS version, processors, uptime, last check-in, and more.

RAID SYSTEMS

We’ll help you avoid costly downtime due to RAID failures from Apple and SoftRaid by warning you at the earliest signs of trouble. Combined with our world-class backup monitoring you can rest assured knowing your data is secure.

PRIVACY STATEMENT

With the above testing and diagnostics, as well as accompanying security software, our goal is to protect your system security and personal privacy.  To do so, we gather information about your hardware and system files, but not any personal data. Read our system health monitoring privacy statement for full details.

Training and Support for Computers, Tablets, Smart Phones, Cameras, Printers, and More

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