Outlook Setup for Enterprise Use of Office 365

If you’re using an enterprise computer system that’s automatically configured to work with Outlook Exchange servers,  you’ll find that the setup process fails upon launching Outlook. This page describes what to do for first time use of an account.

You’ll need to cancel and quit out of the automated process, and then follow these steps.

  1. Go to Control Panel.
  2. Search for (or click on) the Mail icon.
  3. An account may have been automatically generated. It’s the one that failed to setup properly. You can delete that one (assuming you’ve never used it and this is a first-time setup).
  4. Add an account.
  5. Provide your email address and password.
  6. Outlook should properly configure for you and automatically identify that you’re using an Office 365 enterprise email account.


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