A recent Windows update causes iTunes to not recognize any connected iPhone, iPad, or iPod. Although iTunes doesn’t see the iOS device, Windows will acknowledge that it’s been plugged in (with the sound alert for connected devices). Windows Explorer also shows the iOS device listed, and the DCIM folder with pictures is viewable. This may also be a problem with Windows 7 and Windows 8.
Fix for Windows iTunes not Identifying iPhone or iPad
The fix for this problem is quite simple. Follow these instructions:
- Administrator. Make sure you’re logged into your computer as an Administrator. The username you usually login with may be an administrator account, but if it isn’t, you’ll need to login using a different account such as a Maintenance account.
- Device Manager. Once logged in, go to the Device Manager by right clicking on your Computer icon and choosing Properties. Then click on Device Manager. Or, instead, you can get to Device Manager by going to Control Panel > System and Security > System > Device Manager.
- iPhone Drivers. From the list of devices, click on Portable Devices. You’ll see Apple iPhone listed. Right click and then from the pop-up menu click on Update Driver Software.
- Browse Computer. The driver currently being used for the iPhone (by default) is a Microsoft driver that prevents iTunes from accessing the iPhone. So, you’ll need to browse your computer for the correct iTunes compatible driver. Click on the option to “Browse my computer for driver software.”
- Select Apple Drivers Folder. In the browse window, click on the Browse button and then navigate to the Apple Drivers folder found in the following location:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
- Finish. Click the Next button to finish the driver installation update process.
The images below show the above process. Click any image for a larger gallery view.