Tag: iPad

How to Cancel iPhone App Subscriptions

by Greg Johnson, posted in Mobile Devices, Tech Tips, Technology Devices

Some of the programs we use on our desktop or laptop computers have subscription services associated with them. An example is Evernote Premium.

Perhaps you signed up for premium service on your iPhone, and subsequently began using the product on your laptop or desktop computer. Now, almost a year later, you’re cutting back on some of the many unnecessary monthly and annual fees that can really add up to a lot. So, you’re wondering how to cancel a subscription.

You can follow these steps to review and cancel subscription services being paid through Apple iTunes. It’s a great way to discover hidden ongoing payments you may have long forgotten about. These instructions assume you have the latest iOS software update on your device and you’ve signed into your iCloud account on your iPhone or iPad.

  1. On your iPhone or iPad, go to Settings.
  2. At the top, tap on your name to access Apple ID, iCloud, iTunes & App Store.
  3. Tap on iTunes & App Store.
  4. Tap on your Apple ID displayed at the top of the screen.
  5. Choose View Apple ID from the pop-up list.
  6. Tap on Subscriptions (you may need to scroll down).

You will have now discovered a treasure trove of monthly and annual subscriptions you’ve been paying perhaps without knowing. Tap on any subscription for more information or to cancel.

Be careful to only cancel subscriptions you’re sure you don’t need. You don’t want to inadvertently cancel something and then later realize that you were using some feature or enhancement provided by the subscription.

Evernote – Apple iTunes Login on iOS iPhone iPad

by Greg Johnson, posted in Mobile Devices, Software, Tech Tips

If you’re using Evernote on an iOS device like iPhone or iPad, you’ve probably noticed an annoying and persistent pop-up message asking you to login to your Apple iTunes account with your Apple ID password.

As of today, Evernote has finally acknowledged the problem with the following message on their Help page:

Evernote for iOS: If you’re prompted to sign in to iTunes, please tap Cancel to resume use of Evernote. We’re working on a fix. Thank you for your patience.

Last week, Evernote pushed out an update that caused their iOS software to be very slow and barely usable. There were error messages about the server not being available, and synchronization errors.

What’s troubling about these recent problems from such a well established and trusted company like Evernote is that they represent the ‘canary in a coal mine’ phenomenon of system failures, but here we have not a canary but an elephant in the coal mine. Big reputable companies are starting to show system strain and failure.

Across numerous industries, not just tech firms, we’re seeing poorly developed products that have little or no testing before being pushed out to the public. Any user will immediately notice bugs and wonder “Do they even use their own product?” These aren’t difficult to spot or identify problems.

At the risk of offering an oversimplified analysis, it seems that these kinds of problems usually occur when entire industries try to do more with less. Businesses seeking to become more ‘efficient’ go beyond the point of diminishing returns where the quality of products, services, and workplace satisfaction are degraded. Everyone loses.

We all need to do what we can to emphasize the pursuit of optimal quality rather than maximum efficiency. Quality products, quality workplaces, quality services, and the highest quality of life for everyone we work with.

Apple iPad Pro Email Signature Duplication Problem

by Greg Johnson, posted in Tech Tips

There’s presently an issue that seems to only be happening on the Apple iPad Pro where email signature is duplicated at the bottom of emails when changing the From sending address.

Here’s how to reproduce the error:

  1. Setup multiple send from addresses following the instructions found here: “Using Multiple Send From Email Addresses in Apple iOS.” Keep in mind that this has only been tested for people who have generic IMAP or POP3 email services (like those provided by a website hosting company).
  2. Create a new email message or reply to an existing message.
  3. For the From address, choose an account, and then choose another account. Each time you choose a new account, the signature won’t be replaced (as is normally the case), but instead an additional signature will be placed at the bottom of your message.
  4. If you switch to another app, and return to your in-progress draft email, another email signature will be added again each time you switch away and come back.

If a solution is found, it will be posted here.

Using Multiple Send From Email Addresses in Apple iOS

by Greg Johnson, posted in Tech Tips

Introduction

The Apple iOS platform (the operating system for iPhone, iPad, and iPod Touch) let’s you have multiple send from email addresses. This document explains why you’d want to do that, and how to set it up.

Why Multiple Send From Addresses are Helpful

If you have a website, and the website hosting package comes with email service, and if you use a ‘catch all’ email account, you can setup various alias email addresses that forward to a central mail account. Email messages sent to sales@yourwebsite.com or service@yourwebsite.com or billing@yourwebsite.com will all go to the main ‘catch all’ account. Here are some of the benefits:

  • Save Time. A ‘catch-all’ account eliminates having to manage multiple email accounts.
  • Be Spontaneous. You can create an email address in an instant, from anywhere, and know it will work immediately. This is very helpful when standing in line at a store, and wanting to provide an email address that is unique for that vendor.
  • Sort Efficiently. You can setup email rules based on the address a message was sent to.
  • Manage Spam. If you start getting spam at an email address that is unique for a specific vendor, then it may be they are selling your email address to third parties.
  • Keep Organized. If you have several areas of expertise and services you provide, you can have an email for each of them.

How to Setup Multiple Send From Addresses

In the iOS platform (used for iPhone, iPad, and iPod Touch), it’s possible to setup multiple sending addresses. Here’s how this is done:

  • Go to Settings > Mail, Contacts, Calendars > Mail > and selecting an email account.
  • Tap on Account
  • Tap on Email (found below Name)
  • Tap on Add Another Email to create an additional email address you can send from under this same account.
  • You must press the enter/return key after typing the email address to save it. Then you can return back to the main Settings screen, saving as you go.

Fix Solution When iTunes Doesn’t Recognize or Find iPhone in Microsoft Windows 10

by Greg Johnson, posted in Tech Tips

A recent Windows update causes iTunes to not recognize any connected iPhone, iPad, or iPod. Although iTunes doesn’t see the iOS device, Windows will acknowledge that it’s been plugged in (with the sound alert for connected devices). Windows Explorer also shows the iOS device listed, and the DCIM folder with pictures is viewable. This may also be a problem with Windows 7 and Windows 8.

Fix for Windows iTunes not Identifying iPhone or iPad

The fix for this problem is quite simple. Follow these instructions:

  1. Administrator. Make sure you’re logged into your computer as an Administrator. The username you usually login with may be an administrator account, but if it isn’t, you’ll need to login using a different account such as a Maintenance account.
  2. Device Manager. Once logged in, go to the Device Manager by right clicking on your Computer icon and choosing Properties. Then click on Device Manager. Or, instead, you can get to Device Manager by going to Control Panel > System and Security > System > Device Manager.
  3. iPhone Drivers. From the list of devices, click on Portable Devices. You’ll see Apple iPhone listed. Right click and then from the pop-up menu click on Update Driver Software.
  4. Browse Computer. The driver currently being used for the iPhone (by default) is a Microsoft driver that prevents iTunes from accessing the iPhone. So, you’ll need to browse your computer for the correct iTunes compatible driver. Click on the option to “Browse my computer for driver software.”
  5. Select Apple Drivers Folder. In the browse window, click on the Browse button and then navigate to the Apple Drivers folder found in the following location:
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
  6. Finish. Click the Next button to finish the driver installation update process.

Screen Shots

The images below show the above process. Click any image for a larger gallery view.

How to Find Your Lost iPhone, iPod, iPad, or Apple Computer

by Greg Johnson, posted in Mobile Devices, Software, Tech Tips

Summary

Most mobile devices these days have built-in tracking features that are very convenient for a variety of reasons. For example, health and wellness apps that monitor your activity require location tracking to be turned on. Location tracking can help find lost or stolen devices.

Because of privacy concerns, location tracking is typically an ‘opt-in’ service. Those who decide to not permit location tracking for their devices will not be able to have them easily located and recovered.

For users of Apple mobile devices, you’ll need to enable location tracking prior to attempting to find a lost device.

Instructions

These are the steps you can follow to find a device:

  1. Go to http://www.iCloud.com
  2. Login using your Apple ID.
  3. Click on the Find My Phone icon as shown below.
    20141218th-find-my-phone
  4. The Find My Phone service will display a map with your device or devices indicated on the map with dots. in the example below there are no devices displayed, but when you use the service hopefully your device will show up. Under the All Devices drop-down menu, your available devices
    20141218th-find-my-phone-apple-iphone-ipad-ipod-macbook

Apple iPod, iPad, iPhone Photo Transfer and Organizing

by Greg Johnson, posted in Tech Tips

Summary

Apple iOS devices have several categories of photos:

  1. Photos. This is a presentation of the photos in your device based on date and location.
  2. Shared. If you have iCloud sharing turned on, you can store, backup, and share photos in the cloud, including having a PhotoStream for easy sharing between devices.
  3. Albums. These are collections of photos organized by galleries of your choosing, rather than organized by date or location.

Photo Organizing Overview

It’s best to move photos and images off your device onto your desktop computer for permanent storage and backing up. You can also use your desktop device to organize the pictures you’d like to keep on your mobile device. Keeping lots of photos in the camera roll for sharing later is complicated because the camera roll doesn’t allow for creating and organizing sub-folders.

Photo Transfer Procedure

Follow these steps to transfer and organize your photos:

  1. Image Capture. Use Image Capture to copy your photos to your local drive. After copying, double-check to make sure they all copied properly. If they are really important, you could back them up as well. Then, using Image Capture, choose Select All and Delete them. This is easier than trying to delete photos in your iOS device.
  2. iPhoto. Usually people connect their iOS device and go directly to iPhoto. However, this isn’t a good idea because the folder structure in iPhoto makes it difficult to easily copy, backup, transfer, or work with other programs. So, you’ll want to keep your original images organized in folders on your hard drive before copying them into any image editing program. If you have pictures you’d like to keep on your iOS device, the best way to do that is to use iPhoto and make Photo Albums. Import the photos you’d like to work with into iPhoto. Then make albums. If you’re using iCloud with iPhoto, you could make some photo galleries in iCloud that will show up on your different devices. Otherwise, exit iPhoto and continue to the next step.
  3. iTunes. To get selected photo galleries / albums into your iOS device, you’ll need to use iTunes and synchronize the device. When synchronizing, you can choose what songs, movies, photos, and other content you’d like put on your device. Choose the photo galleries you created in iPhoto (step #2) above.

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