Tech Job Listing: UIOWA, Instructional Technology Analyst or Consultant

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(Source: Jobs@UIOWA Listing 63690)

Position Title INSTRUCTIONAL TECHNOLOGY ANALYST OR CONSULTANT
Advertising Ends on: Wednesday, December 25th, 2013
Advertising Started on: Wednesday, December 11th, 2013
Organization: Information Technology
Department: ITS-Instructional Services

Salary: $43,000.00 to Commensurate
Pay Grade: 4A

Description

The Information Technology Services (ITS) organization, a campus-wide provider of technology services for academic, research, and service missions, is seeking to fill a full time position in the Instructional Services department. The person in this position is an integral part of a team that works with campus course management system, lecture capture, student response systems, digital media solutions, web conferencing, wiki, and online interactive courses.

This position provides project management, consulting and support for software and enterprise instructional technology services.

KEY RESPONSIBILITIES and DUTIES:

• Providing direct user support, consultation, guidance and training to technical and non-technical users for complex enterprise level instructional technology applications.

• Communicating changes in hardware and software in supported teaching and learning tools to the campus community.

• Providing leadership for medium to large scope projects and services.

REQUIRED QUALIFICATIONS for the IT Support Analyst (PIC1):

• Experience, typically 6 months-1 year, providing technology support in an academic environment

Basic level proficiency with:

o Experience supporting information technology

o Experience working on cross-functional teams

o Experience providing customer service to technology users of varying abilities

o Strong interpersonal, verbal and written communication skills; the ability to explain computing concepts to non-technical staff

o A proven track-record in helping support technology projects

o A proven track-record of completing projects

o Working proficiency with Microsoft Office Suite

o Proven record of technical curiosity and problem solving skills

REQUIRED QUALIFICATIONS for the IT Support Consultant (PIC2) in addition to above:

• Working level proficiency with:

o Professional support experience (typically 1-3 years) providing technology support in an information technology environment

o Experience supporting educational technology

o A proven track-record in initiating and managing technology projects

o Experience creating and presenting training sessions for instructional technology applications within one-on-one, small group and large scale training sessions

DESIRED QUALIFICATIONS for the IT Support Analyst (PIC1):

• Basic level proficiency with:

o Knowledge of or assisted with creating and presenting training sessions for instructional technology applications within one-on-one, small group and large scale training sessions

o Experience supporting technology in a higher educational setting

o Experience leading instructional technology projects

o Demonstrated ability to quickly learn and adapt to new technologies

o Knowledge of current trends and issues impacting academic technology in higher education

o Experience updating online content via a content management solution

o Experience with lecture capture tools (such as Panopto, echo360, Tegrity, etc.)

o Experience with course management systems (such as Desire2Learn, Moodle, Sakai, Blackboard, etc.)

o Experience with Adobe Creative Suite (or equivalent web, photo and image editing software)

o Experience evaluating new and emerging technologies and their potential applications specific to teaching and learning

DESIRABLE QUALIFICATIONS for IT Support Consultant (PIC2):

• Working level proficiency with:

o Experience supporting technology in a higher educational setting

o Experience leading instructional technology projects

o Demonstrated ability to quickly learn and adapt to new technologies

o Knowledge of current trends and issues impacting academic technology in higher education

o Experience updating online content via a content management solution

o Experience with lecture capture tools (such as Panopto, echo360, Tegrity, etc.)

o Experience with course management systems (such as Desire2Learn, Moodle, Sakai, Blackboard, etc.)

o Experience with Adobe Creative Suite (or equivalent web, photo and image editing software)

o Experience evaluating new and emerging technologies and their potential applications specific to teaching and learning

o Master’s degree in Instructional Technology, Computer Science, Library Science or other related degree

PROFICIENCY LEVELS are defined as:

• Basic – Uses basic understanding of the field to perform job duties; may need some guidance on job duties; applies learning to recommend options to address unusual situations (as noted below in requirements). This proficiency level typically applies to the IT Support Analyst (PIC1).

• Working – Successfully completes diverse tasks of the job; applies and enhances knowledge and skill in both usual and unusual issues; needs minimal guidance in addressing unusual situations (as noted below in requirements). This proficiency level typically applies to the IT Support Consultant (PIC2).

Iowa City Tech Support and Services – A Preventative Approach

History

The Technology Services Resource Group was founded in Iowa City by Greg Johnson in the early 1980s as Public Interest Computer Consulting (PICC). In the early 1990s, the name was changed to PC-DOC. By the year 2001, the name was changed to Technology Services Resource Group (TSRG) in an effort to convey the broad range of support available. Although services are provided beyond Iowa City, having a familiar domain name of Iowa City Technology Services helps to identify TSRG as a local resource.

Prevention Services

The term “tech support” is generally used to convey hardware repair or some other kind of computer help.

A “tech support” mindset is generally reactive rather than proactive in responding to computer problems. When something breaks, you call tech support.

However the term “technology services” can include not only problem fixing, but problem avoidance by offering services such as user training, implementing data backup plans, and installing antivirus and security software. Technology services can include integration of different devices (mobile, desktop, and other).

By contrast, tech support is usually there for you when things go wrong. Proper setup, support, and training should help avoid problems.

So, deciding on the name Technology Services, seemed to be a better fit.

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