@TKIowa Your TKO for Computer Problems and Web Design Needs

I just met with the team at TKIowa and am thoroughly impressed with the array of right sized technical staffing and solutions they offer. I’ve been in the Iowa City area offering technical services for over 30 years, and in all that time haven’t seen such a comprehensive and organized shop. Although TKIowa is a relative newcomer it’s to their advantage because they have avoided the extra baggage of legacy technologies and overhead.

As a web designer, I’m always interested to see what the competition is doing. I know of a few really nice web design teams in the Iowa City area and surrounding communities. Today I added TKIowa to that list. The principal of the business, Mo, showed me a few of their recently completed sites and the work is really exceptional.

It’s not enough to simply have a responsive or mobilized site these days. You want design and interactivity that are attractive, engaging, and result in desired outcomes — be that donations, sales, new members, subscribers, followers, or whatever your goal is. The team at TKIowa builds simple, elegant, effective sites that produce results. I’d highly recommend considering them for a site renovation.

What really impressed me from my visit was possibly the most important aspect of it all, and that is the natural talent Mo has to create a vibrant productive workplace with the essential tools needed for his team. He’s clearly someone who has a natural entrepreneurial gift and talent for managing a successful business. Some business leaders have an open door policy. Mo simply tears down all the doors, and creates an open transparent team-focused workplace. [Learn More…]

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Windows 10 Login Screen Password User Key Icon Symbol HRESULT 0x8007ffff Error

If you’ve recently upgraded to Windows 10, at the login screen, under the listing of user account usernames, you may see some key symbol icons with the word Password to the right of them as shown below.

Presumably this is for those who would like to use a USB key that contains a password keychain. Like a key to your car, a USB drive that contains a long password key can give you access to a computer that’s configured to work with such devices.

However, if you’ve recently created a new user account, but not yet logged in using that new user account, clicking on one of those key icons will results in an error message stating “HRESULT 0x8007ffff.”

Fixing the Problem

You must use the normal login first by clicking on the username and entering the password. Windows will perform the initial account setup. Then logout, and then you should be able to click on the key symbol icon and use that login method.

What’s a bit confusing about this situation is that there’s no way to tell the different key icons apart. They are each associated with a user account, but you won’t know which one until you click on them.

Below are screen shots of this phenomenon.

Windows 10 Login Screen

The top user account name is obscured for privacy. Click the image for a larger view.

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HRESULT 0x8007ffff Error Message

Click the image for a larger view.

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Solution for Gmail Messages in Apple Mail Going to Archive and Unread Message Count Errors

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The Apple Mail client in Mavericks is reported to have some compatibility problems with Gmail. In some cases, messages are being delivered to the Gmail archive folder and are not showing up in the Inbox. In other instances, the unread / new message count indicator is incorrect. The following steps may help resolve these problems.

  1. Quit Mail if it is running.
  2. In Finder, chose Go > Go to folder.
  3. In the dialog that appears enter “/Library/Application Support/Apple” and press enter.
  4. In the new Finder window that appears there’s a folder called Mail. Drag this folder to the trash.
  5. Restart Mail.
  6. Done!

What these steps accomplish is to delete some of the system settings relating to email. Be sure that you do not delete the Mail folder from your personal user Library. If you’re unsure, get a qualified support person to help you.

__________

Thanks to Makur for discovering the solution to this problem (source discussion thread).

Tech Job Listing: UIOWA, Instructional Technology Analyst or Consultant

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(Source: Jobs@UIOWA Listing 63690)

Position Title INSTRUCTIONAL TECHNOLOGY ANALYST OR CONSULTANT
Advertising Ends on: Wednesday, December 25th, 2013
Advertising Started on: Wednesday, December 11th, 2013
Organization: Information Technology
Department: ITS-Instructional Services

Salary: $43,000.00 to Commensurate
Pay Grade: 4A

Description

The Information Technology Services (ITS) organization, a campus-wide provider of technology services for academic, research, and service missions, is seeking to fill a full time position in the Instructional Services department. The person in this position is an integral part of a team that works with campus course management system, lecture capture, student response systems, digital media solutions, web conferencing, wiki, and online interactive courses.

This position provides project management, consulting and support for software and enterprise instructional technology services.

KEY RESPONSIBILITIES and DUTIES:

• Providing direct user support, consultation, guidance and training to technical and non-technical users for complex enterprise level instructional technology applications.

• Communicating changes in hardware and software in supported teaching and learning tools to the campus community.

• Providing leadership for medium to large scope projects and services.

REQUIRED QUALIFICATIONS for the IT Support Analyst (PIC1):

• Experience, typically 6 months-1 year, providing technology support in an academic environment

Basic level proficiency with:

o Experience supporting information technology

o Experience working on cross-functional teams

o Experience providing customer service to technology users of varying abilities

o Strong interpersonal, verbal and written communication skills; the ability to explain computing concepts to non-technical staff

o A proven track-record in helping support technology projects

o A proven track-record of completing projects

o Working proficiency with Microsoft Office Suite

o Proven record of technical curiosity and problem solving skills

REQUIRED QUALIFICATIONS for the IT Support Consultant (PIC2) in addition to above:

• Working level proficiency with:

o Professional support experience (typically 1-3 years) providing technology support in an information technology environment

o Experience supporting educational technology

o A proven track-record in initiating and managing technology projects

o Experience creating and presenting training sessions for instructional technology applications within one-on-one, small group and large scale training sessions

DESIRED QUALIFICATIONS for the IT Support Analyst (PIC1):

• Basic level proficiency with:

o Knowledge of or assisted with creating and presenting training sessions for instructional technology applications within one-on-one, small group and large scale training sessions

o Experience supporting technology in a higher educational setting

o Experience leading instructional technology projects

o Demonstrated ability to quickly learn and adapt to new technologies

o Knowledge of current trends and issues impacting academic technology in higher education

o Experience updating online content via a content management solution

o Experience with lecture capture tools (such as Panopto, echo360, Tegrity, etc.)

o Experience with course management systems (such as Desire2Learn, Moodle, Sakai, Blackboard, etc.)

o Experience with Adobe Creative Suite (or equivalent web, photo and image editing software)

o Experience evaluating new and emerging technologies and their potential applications specific to teaching and learning

DESIRABLE QUALIFICATIONS for IT Support Consultant (PIC2):

• Working level proficiency with:

o Experience supporting technology in a higher educational setting

o Experience leading instructional technology projects

o Demonstrated ability to quickly learn and adapt to new technologies

o Knowledge of current trends and issues impacting academic technology in higher education

o Experience updating online content via a content management solution

o Experience with lecture capture tools (such as Panopto, echo360, Tegrity, etc.)

o Experience with course management systems (such as Desire2Learn, Moodle, Sakai, Blackboard, etc.)

o Experience with Adobe Creative Suite (or equivalent web, photo and image editing software)

o Experience evaluating new and emerging technologies and their potential applications specific to teaching and learning

o Master’s degree in Instructional Technology, Computer Science, Library Science or other related degree

PROFICIENCY LEVELS are defined as:

• Basic – Uses basic understanding of the field to perform job duties; may need some guidance on job duties; applies learning to recommend options to address unusual situations (as noted below in requirements). This proficiency level typically applies to the IT Support Analyst (PIC1).

• Working – Successfully completes diverse tasks of the job; applies and enhances knowledge and skill in both usual and unusual issues; needs minimal guidance in addressing unusual situations (as noted below in requirements). This proficiency level typically applies to the IT Support Consultant (PIC2).

Iowa City Tech Support and Services – A Preventative Approach

History

The Technology Services Resource Group was founded in Iowa City by Greg Johnson in the early 1980s as Public Interest Computer Consulting (PICC). In the early 1990s, the name was changed to PC-DOC. By the year 2001, the name was changed to Technology Services Resource Group (TSRG) in an effort to convey the broad range of support available. Although services are provided beyond Iowa City, having a familiar domain name of Iowa City Technology Services helps to identify TSRG as a local resource.

Prevention Services

The term “tech support” is generally used to convey hardware repair or some other kind of computer help.

A “tech support” mindset is generally reactive rather than proactive in responding to computer problems. When something breaks, you call tech support.

However the term “technology services” can include not only problem fixing, but problem avoidance by offering services such as user training, implementing data backup plans, and installing antivirus and security software. Technology services can include integration of different devices (mobile, desktop, and other).

By contrast, tech support is usually there for you when things go wrong. Proper setup, support, and training should help avoid problems.

So, deciding on the name Technology Services, seemed to be a better fit.

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