Apple iCloud iPhone iPad Photos Missing Not Synchronizing

In the past three days, I’ve had three different people experiencing problems with photos disappearing from their devices and missing from iCloud. I usually hear from my Apple customers once every 5 years when it’s time to upgrade to a new device. So, hearing from three in one week, all having the same problem, seemed unusual to me.

Problems Observed

Here is some of what’s being observed regarding the iCloud Photos synchronization issue:

  • People with multiple devices have noticed that photos recently taken on their iPhone won’t show up on their iPad.
  • Photos taken weeks ago on the iPhone will only have partially synchronized with other devices.
  • Mac computers synchronizing with iCloud may not show all photos.
  • The website may show all photos under the Photos folder, but photos will be missing under the All Photos folder.
  • On my own iPhone recently, I took a photo, saw it appear in the thumbnail preview as it was being saved, then looked in Photos but it was missing.
  • When going to the website, you may see a banner alert stating “Network unavailable or slow. Photos is taking longer than expected.” This can show up even if you have a tested network speed of 200 Mbps or higher. It’s presumably not an issue with local network speeds, but an problem with Apple’s network or servers.

Synchronization issues can be very challenging because a person may not notice if a few random photos go missing, particularly those from a few weeks ago.

User Interface

It’s important to know the difference between the “All Photos” display of photos and the “Moments” display. Because Moments and All Photos are organized differently, it’s possible at a glance to think some photos are missing. In Moments view, photos are listed by the date and time associated with them. In All Photos, pictures are listed in the order they were added.

On an iOS device, Moments are accessed by tapping the Photos icon. All Photos are found by tapping the Albums icon. These are found at the bottom of the screen on your iPhone or iPad while in the Photos app. By default, an option to “Summarize Photos” is turned on in Settings > Photos as shown below.


All Photos. Under Albums, if you select All Photos, you will see all photos in your collection listed in the order they were added.

Photos > Moments.There are three levels of zoom in Moments view.

  • Year. When viewing Moments, the overview shows groups of photos by year with individual photos representing events or collections. These tiny thumbnails are about 1/8″ (.5cm) in size, and too small to see.
  • Collections. When you tap on an image in Year view, you will then see photos grouped by location and a range of dates with individual photos representing a group of similar photos (based on location, date, time, and image). So in this view you won’t see all your photos.
    • If you tap on a location title you can explore an automatically grouped collection of photos for the location(s) and dates selected. Note that the title text is white, so the title won’t show up for photos that are predominantly white or light colored. If you tap on the title, you’ll see a slideshow of that collection.
  • Moments. If you tap on a photo in the Collections view, you’ll be taken to the zoomed in view of Moments which is all photos listed in chronological order grouped by location, date, and time. If you scroll to the bottom, you’ll see a total count of photos and videos, as well as an indication of when the last update happened, or the progress of any current uploads or downloads.

Apple Support Experience

Working with someone this evening, I called Apple customer service (at 1-800-MYAPPLE) and was routed to what seemed to be an overseas call center. The support representative wanted the user information for the account with the corrupted photo collection. They said they wouldn’t have access to the user’s account, but they wanted the account information. The support person seemed uninformed about the nature of the problem, but said they could look into the account in more depth to try and fix the problem — contradicting what they’d said previously. Needless to say, no account information was provided to this support person.

Just to clarify, this was a call we placed to the correct Apple support number — not an incoming call from a fake support center.

System Failures

As a technology support consultant, I have an insight into wide spread epidemic problems. I’ll sometimes get a flood of support calls for similar issues and patterns of system failure become apparent. Or, I’ll write an article (like this one) about a technical problem and it will get thousands of page visits from around the world searching for an answer to a problem — which suggests many people are impacted by that problem.

Lack of Transparency

What’s frequently frustrating is that companies are very reluctant to inform customers of system failures and security breaches for fear of losing customer trust which could adversely impact the sacred ‘bottom line’ and shareholder earnings. So, there’s a lack of transparency. As a result, customers are left dangerously uninformed about massive looming data loss or privacy issues. Were customers to be informed about system failures, they could take the appropriate action to protect their data and personal information. This isn’t just a problem with Apple. It’s the nature of the self-preserving collective ‘narcissism’ found in corporate profit-driven culture. We’re all familiar with news of security breaches impacting millions of people who are only informed years later of the breach.


Here’s what I’d suggest for those experiencing the above issues or wanting to avoid them:

  • Archive Photos. In addition to using cloud synchronization, it’s a good idea to maintain a local archive of your photos. Windows users can copy photos directly from the camera. Apple users can import photos using the Image Capture program and save them to an archive folder on your computer or an external drive. You’ll want to have the optimization feature turned off (explained below).
    • In this scenario, you would use an archive location for all photos, saved by date and place or event name.
    • For editing and sharing photos, you can use your photo editing software of choice. If anything goes wrong, you can go back to the archive to get your untouched originals.
  • Backup. If you don’t already have your computer system backed up, consider setting up a local hard drive to backup your photos.
  • Check iCloud. Login to your account page and check to see if any missing photos are showing up in the main database. If you see photos in iCloud that aren’t showing up on your devices you might try the following:
    1. Use a friend’s computer to setup a local user account with your iCloud account.
    2. Start the Photos program and put the Photos Library on an external drive and synchronize with your iCloud photos with Optimization turned off.
    3. This process may take a long time if you have a large collection of photos in your iCloud storage.
  • Disable Optimization. When storage is limited, the photo optimization feature removes your pictures from your devices and puts the originals on Apple’s cloud servers. Thumbnail images remain. When in effect, when you click on an image, there may be a delay as the full resolution image or video downloads. If you have a slow internet connection this can take a long time. To disable the optimization feature, go to settings on your iOS device or Preferences in Photos on your computer.
    • A possible configuration would be to have a computer designated as your primary library with optimization turned off. If your mobile devices have optimization turned on, this can save space. In this way, the storage consuming photos can be on your computer’s drive or an external drive where your Photos library file can be maintained.
    • With optimization turned on, for all your devices, it means that you might not have any original photos anywhere, at least not  your entire collection. If your iCloud account gets hacked or corrupted, your photos will forever be lost.
  • Leave Computer On. If you leave your computer on, and the Photos program running (Apple users only), then the photos you take on your iPhone should appear on the computer, be stored, and also get backed up.
  • Traditional Camera. For important photos that you don’t want to possibly lose, consider using a traditional camera and manually copying all of your photos to two hard drives for redundancy.

Share Your Experiences

Please feel free to post a comment below about your own experiences with synchronization issues. Thanks!

Tip: Double-click window in Apple macOS Sierra to expand and fill

Here’s a cool feature hidden in Apple macOS Sierra. If you double click on the left, right, top, or bottom of a window, the program window will expand to fill the width or height of the screen.

Here’s How

  1. Move your cursor to the edge of a window.
  2. Wait until your mouse pointer icon is showing up as a left-right or up-down arrow.
  3. Then double-click and your program window should fill the height or width of the screen depending on where you clicked.

How to Adjust Brightness on Secondary Apple Mac Display

If you have an Apple Mac computer with a second Apple display attached, you can adjust the brightness using the following keyboard key combination on an Apple keyboard:

Hold the control key while pressing the brightness up or down keys (F1 / F2)

This only works with Apple displays and may not work on all Apple computers. This is typically an issue for people with MacBook laptop computers since the common configuration is to use the built-in display and also an external Apple display.


Avoid Repetitive Stress With These Seven Technologies

It’s common for most people to do the majority of their computing and communications using a desktop computer or a smartphone. For some people, their time is largely spent with one device or another. Someone with a desk job might spent 8 hours on a desktop computer. Others may read text messages, write emails, and follow Facebook using a smartphone. For many people, their time spent using technology may be 12 or more hours per day.

Here are five technologies you should consider using to diversify the stress placed on your body by today’s technology.

#1 Touch Screen

For part of your workday, using a touch screen computer or tablet device, helps get your hands away from the repetitive use of mice and keyboards. The light touch controls of touch screens are easy on the hands. This technology is especially well suited for reading and browsing the web.

An Apple iPad or Android tablet can be an excellent relief from smartphone overuse. Single-handed smartphone use places a repetitive stress on the hands as some fingers curl to hold the phone while other uncomfortably stretch to reach keys.

With a touch screen, regardless of whether we’re left handed or right handed, it’s possible to easily use both hands for interacting with the computer. This isn’t necessarily the case with a mouse or pen.

#2 Touch Pad Pointer

There are a number of touch pads available as alternatives to using a mouse. A touch pad offers a low-impact interface for navigation that’s similar to a touch screen in terms of placing minimal stress on the hands. Larger more sensitive track pads with multiple gestures are ideal. Touch pads specifically designed for Windows may offer greater support and programability. For Apple computer users, the Apple trackpad has a large surface, sensitive touch, and multiple gestures.

With a touch pad pointer, regardless of whether we’re left handed or right handed, it’s possible to easily use both hands for interacting with the computer. This isn’t necessarily the case with a mouse or pen.

#3 Stylus

A capacity stylus works with a variety of touch surfaces as an alternative to using your fingers. An additional benefit of a large trackpad like the one described above is that you can use a stylus as an additional alternate pointing device. A stylus can also be used on an iPad or other tablet device.

#4 Light Weight Mouse

More expensive mice offer more features, but they can sometimes be heavier than the chapter models. For about $8, Dell has a simple USB optical mouse that is very light weight and includes mouse buttons that require very little force to click. The Apple Magic Mouse is a wireless bluetooth mouse that’s a bit heavier than the Dell, but the surface is touch sensitive allowing for light touch interactions.

#5 Short-Travel Keyboard

Traditional keyboards have long-travel keys that require more effort to type on. In recent years, short-travel keyboards have become popular, especially in laptop computers as a space saving measure. Wired USB or wireless bluetooth keyboards can be purchased that will offer a less stressful typing experience. Apple keyboards offer an excellent design in this regard and the new Magic Keyboard has an even shorter key travel. Popular Windows keyboards typically have short-travel keys.

#6 Voice Recognition Dictation

In recent years, voice recognition and transcription has made voice to text dictation possible with greater accuracy. By speaking rather than typing, it’s possible to write the equivalent speed of 80 to 100 words per minute with close to 100% accuracy depending on the vocabulary you’re using. Spending some of your day dictating emails can provide an excellent alternative to typing. Combine this with walking and it’s possible to get some great exercise in as well. Voice recognition is common in smartphones. The newer Apple operating systems include dictation built-in. So, taking to type is possible even while at the desktop.

#7 Drawing Pad

Drawing pads are fairly inexpensive and they can be a good alternative pointing device that gets your hands off the keyboard or mouse by using a pen as an alternative.

Eight reasons why your computer is slow

I hear from a lot of people who are experiencing slowness on their Apple or Windows computers. Slowness can be caused by a variety of factors:

  1. Insufficient Memory. What seemed like enough memory when you first purchased your computer is no longer enough.
  2. Memory Management. Computers that don’t properly manage memory, and release available memory when a program is exited, may become slow because your computer that came with 8GB or 16GB of RAM is reduced to running on 2GB or less. This pushes currently used files and program data onto the much slower hard drive.
  3. Old Drive Technology. Those using computers with older internal hard drives that aren’t solid state drive (SSD) technology will experience slower operation.
  4. Hard Drive Failure. Computers with failing hard drives will start to run slower. This typically happens when mechanical hard drives begin to have mechanical failures. This kind of mechanical breakdown isn’t an issue with solid state hard drive (SSD) technology.
  5. Defective Programs. With Apple or Windows, there are sometimes periods of months or longer where some program, task, or process may be causing problems. For example, if you do a Google search on “apple mail slow” as you type those words you’ll see that the third most popular thing people are searching on is “apple mail slowing down computer.” That problem has been around for a while. For someone with a slower computer, it will become almost unusable. However, for someone who purchased the faster computer, you can still get work done.
  6. Anti-Virus Software. The complex anti-virus software that’s required today is increasingly spreading its tentacles into every area of our computers and even our local networks to ensure there are no viruses or hackers. This slows down computers.
  7. Using Too Many Programs. These days, people tend to have more programs open simultaneously, drawing from multiple files and websites to complete a task, and sometimes being easily distracted into starting multiple unrelated tasks at one time — call it multitasking or ADHD, the results are the same.
  8. The Internet is More Complex. In the past, reading content on the web involved loading pages full of text. Now, browsers are like independent operating systems that run mini programs. Google Chrome for example can run programs and apps that you purchase from their app store just for the browser. Java and Flash are typically used to run processor intensive tasks.

The options are either to speed up the existing computer by addressing each of the above issues separately, or purchase a new computer.

With Windows computers, typically purchasing as much as  you can afford is the best choice. For the money, desktops usually have more powerful processors than laptop computers. So, they are a good choice for people who don’t have a lot of money to spend.

For suggestions on what computer to purchase, specifically for those wanting an Apple laptop computer, read “Here’s Why You Need to Buy the Fastest Computer Possible.”