2014 Motorola Moto G and Moto X 2nd Generation Review

The 2014 Motorola Moto G and Moto X 2nd Generation phones have both been updated to offer faster performance compared to the previous years’ models, and each have their unique benefits. This article will briefly explore the advantages of each phone.

2014 Motorola Moto G ($180)

Although the Moto G is one of the least expensive Android phones on the market today, it’s actually one of the most advanced and serves as a standard by which all other phones can be measured. The Moto G is available in a US/Canada model (XT1064) and a Global GSM model (XT1063). Both are about $180 without a contract. [Buy Now]

Here are some of the features that make the Moto G one of the best phones available today:

  • Android 5 Lollipop. When you read the 14 page summary of new features offered in Android 5, you may agree that Android has surpassed all other smartphone operating systems. It’s not just a slightly modified version of Android 4.4.4, but a total redesign (familiar, yet so much better). This makes any phone with Android 5 an amazing phone. The Moto G (Global GSM Version) is one of the first phones on the planet to offer Android 5. Although the Nexus 6 is advertised as the only product to offer Android 5, the Nexus 6 remains sold out and unavailable to the average consumer. It’s important to note that it’s only the Global GSM Version of the Moto G that receives the free OTA (over the air / pushed out) automatic Android upgrade from 4.4.4 (KitKat). The US Model doesn’t offer this upgrade yet. If having access to Android 5 is a priority for you, then the Moto G Global Version is the only phone for you. There are unapproved ways of reprogramming other phones to load modified operating systems including Android 5, but these void the warranty. By the time you read this article, other phones may be receiving updates to Android 5, but you’ll need to check to verify this, and the updates sometimes get rolled out over a period of days or weeks so it’s not guaranteed. Where Android 5 is adopted by other manufacturers, it probably won’t be the pure (stock) Android version, but a heavily modified and tweaked version to make it compatible with the modifications and special apps from that manufacturer and the carrier. Moto G offers one of the purest cleanest Android 5 experience available.
  • Audio. The Moto G has two front facing stereo speakers that produce surprisingly good sound. Many other more expensive phones have only mono sound with a tiny speaker on the back of the phone where you might cover it with the palm of your hand, or have the sound muffled when the phone is sitting on a noise dampening surface such as a couch, bed, or blanket.
  • Case. The Moto G is durable enough that you may not feel a case is needed for protection. At only $180 for the phone, the cost of a case is significant — given that the price of some phone cases could be as much as 20% to 30% of the entire cost of the phone. Not having to buy a case saves considerable money and helps retain the thin light design of the phone.
  • Display. The Moto G has a very bright and colorful 5″ display that’s easy to read. When playing high quality 4K YouTube videos for example, it almost looks 3D. Even though the resolution is 720p (1280×720), it looks stunning and amazing.The AMOLED technology of the display makes it very pleasant to look at. The surface of the screen is made of Corning® Gorilla® Glass 3 which is virtually indestructible. This is much preferred to other phones which seem to use ‘chimpanzee glass’ that shatters into a million pieces with the slightest provocation.
  • Feel. The Moto G has a very nice feel to it. The back of the phone is a smooth but not slippery surface that is very comfortable and soothing to the touch. The fit and finish where the back removable case meets the phone is almost seamless, so there are no rough or sharp edges.
  • Handling. The Moto G is thin and light, making it easy to handle and slip into your pocket.
  • Size. The Moto G isn’t much bigger than its 5″ display — which makes it easy to handle and operate with one hand. It’s tempting to have a larger phone that can double as a small tablet device. However, for all the times that one handed operation is needed, it’s preferable to have a smaller phone and buy a separate tablet device with the screen you really desire. Displays smaller than 5″ become less usable either because of having a limited viewing area and/or because of smaller fonts being hard to read.
  • Storage. Although the phone comes with only 8GB RAM, it can be easily expanded with an internal microSD memory card.

Drawbacks. There are a few drawbacks to the Moto G.

  • Camera. The camera quality in the Moto G is adequate, but not exceptional, and some people have reported difficulty getting the camera to focus precisely on what they want to be taking a photo of. If you swap out your camera app with the Google Camera rather than the build-in camera software, you may get better results. Keep in mind that these are not for award winning professional competition photos that can be enlarged. These cameras are primarily for quick snapshots of average quality.
  • Battery. The battery isn’t removable. For people who travel a lot, it’s nice to have a few extra fully charged batteries with you to swap out when the battery gets low. Or, if a battery becomes defective, removable batteries ensure that you only need to replace a battery instead of the entire phone.
  • Speed. Having a slightly slower processor than the more expensive phones, the Moto G may be sluggish when playing some games or when viewing very high resolution videos — depending on what else is running.
  • Storage. Despite having a removable microSD storage card for added expansion, the Moto G is still limited to the included 8GB storage for most system operations. Application and media can be stored on the microSD, but other system functions can’t be moved, so you may at some point reach the upper limit of the device’s storage capacity.

Moto X 2nd Generation ($424)

In 2014, Motorola announced the Moto X 2nd Generation phone. It’s an excellent choice for people who like the benefits of the Moto G, but want a more powerful processor and faster 4G LTE mobile data speeds. Based on the Moto G specs shown above, here are some points for those who are considering the phone.

  • Android. The Moto X comes with Android 4.4.4 KitKat. Although it’s been announced that Android 5 is available for the Moto X, the update hasn’t been fully released yet. Availability will depend on when your carrier approves and releases the update. See more details above for the Android entry under Moto G.
  • Audio. The sound of the Moto X is quite good. However, it lacks the front facing speakers of the Moto G. Even so, audio quality while talking on the phone (top speaker) or listening to music and video is quite clear and loud.
  • Case. Any phone costing several hundred dollars or more should probably have a case, or bumper guard (rubber protection for edges). Fancier phones tend to have metal edges and fancier finishes that one would want to protect. So, with the Moto X, various cases are available. As with any phone, the use of a case will change the phone size and feel.
  • Custom Design. For anyone wanting a phone made partially of bamboo or wood, a customized Moto X is your only choice. Other phones on the market are made of metal and plastic. Having the natural feel of wood in your hand is very nice. Also, knowing that your phone is made partly from renewable, organic, compostable materials is kind of cool. The Motorola Moto Maker let’s you completely customize the colors and materials of your phone.
  • Feel. The Moto X has a nice feel to it, and depending on the material you choose for the back of the phone case, it can be customized to have a touch you’d like most including choices of bamboo, wood, leather, and more.
  • Handling. The Moto X is heavier than the Moto G, but otherwise feels good in the hand and easily slips into a pocket.
  • Size. The Moto X is almost identical to the Moto G in size and appearance. So, it has the optimal size for single handed operation.
  • Storage. The Moto X lacks the removable microSD option found on the Moto G, but it is possible to order it with storage capacity of 16 GB or 32 GB ($50 more). Any additional storage would need to be connected via the USB port.

Drawbacks. There are a few drawbacks to the Moto X.

  • Camera. The camera quality in the Moto X is adequate, but not exceptional, and some people have reported difficulty getting the camera to focus precisely on what they want to be taking a photo of. If you swap out your camera app with the Google Camera rather than the build-in camera software, you may get better results. Keep in mind that these are not for award winning professional competition photos that can be enlarged. These cameras are primarily for quick snapshots of average quality.
  • Battery. The battery isn’t removable. For people who travel a lot, it’s nice to have a few extra fully charged batteries with you to swap out when the battery gets low. Or, if a battery becomes defective, removable batteries ensure that you only need to replace a battery instead of the entire phone.
  • MicroSD. Most smartphones have a removable MicroSD. The Moto X does not. This means you’re limited to the internal memory, unless you connect an external USB storage device.

Other Considerations

  • 4G LTE. The latest cellular data service is 4G LTE and it is capable of delivering Internet speeds that are likely faster than what you have at home. In cities where the market is saturated with 4G LTE devices, there can be connectivity issues and slowness. This also happens at football games and other situations when the 4G LTE network is overloaded. When traveling, it’s likely that there won’t be 4G LTE service, so your phone will adjust to use slower networks, or no data at all for areas where only phone service is available. The Moto G doesn’t have 4G LTE capability. It has H+ capability which can deliver about 21 Mbps. Click here to learn more about various speeds and services.
  • Audio. Many people use headphones with their smart phones. So, the audio quality when playing videos and music on a smart phone is really only important for those who don’t plan to use headphones.
  • Battery. Most smart phones state that they can provide 8 hours or more of continuous use. However, getting to the end of the day typically requires a recharge, especially if you are using features like video viewing, GPS mapping, and hotspot wireless sharing. You could try to carry around an extra battery if your phone accommodates that. Otherwise, you may want to consider a charging pack (a small portable charging station). Also look for phones that have turbo (fast) charging features.
  • Camera Quality. Most mobile phones can take fairly good photos. At least, they look okay on the phone display. If photos get enlarged, or if you zoom in on a desktop computer, the quality diminishes. This is true even for the 41 megapixel phones. While the images look nice on screen, when uploaded to social media like Facebook or Pinterest, the quality can sometimes be degraded if images get compressed. So, ultimately, smartphones have a very difficult time competing with point and shoot cameras of almost the same size.The quality of point and shoot cameras has increased dramatically, size has decreased, and prices have come down. Any serious photographer will want to consider carrying a small point and shoot camera in addition to their phone. There are other more important considerations besides camera quality to have as a priority when choosing a phone.
  • Display Quality. In the same way mobile phones have been competing with higher megapixel cameras, displays are also increasing in their resolution and pixels per inch. With high-end DSLR cameras, we know that just adding more megapixels doesn’t necessarily result in higher quality photos. So, with displays the same is true. A lower resolution display might actually be brighter, more colorful, and easier to look at than a higher resolution display. The Moto G is an excellent example of this. Walk into an AT&T store, and compare all the phones, including those costing $800 or more. You’ll likely decide that the Moto G has the best display quality.
  • Processor Power. The processing power of smart phones, like computer, is dependent upon the computing CPU and available cache memory (a small amount of very fast memory close to the processor). The Moto G and Moto X are fast enough for most tasks. If you plan to do intensive gaming or other tasks, you may want to consider an even faster phone.
  • Storage. With data increasingly being stored in the cloud, it’s less important to have huge amounts of storage in your mobile device. In fact, if you do accumulate 32 GB or more of data stored up in your phone, it will take a long time to copy it off. Most phones have microSD expansion storage. Or, even if microSD storage isn’t available, you can get an OTG (on the go) cable and connect a USB flash drive or hard drive. Given these considerations, the actual built-in storage is less relevant.

Moto G as a WiFi Accessory Device

Given it’s low cost ($180), a person might consider purchasing a Moto G as an accessory for their existing phone. If you use hotspot (tethering) with your primary phone, you can have the Moto G connected to the Internet wherever you go. If your primary phone is an iOS (Apple) device, then it will give you the ability to use Android apps as well. It will give you an additional screen — like having side-by-side dual displays with a desktop computer. It will also give you a device to use for Internet access and other uses, thereby distributing your battery usage across two devices — extending your usable time.

Other Phones to Consider

There are hundreds of phones out there, and each person’s needs and use will dictate the best choice for them. There isn’t a specific phone that’s ‘the best phone’ for everyone. However, that said, you generally get what you pay for, and if you’re willing to pay a bit more here are some good choices:

Further Reading

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Motorola Moto X for $140 off on Cyber Monday

On Monday, December 1, at 11:00 a.m. CT sign up to receive a promo code for your discount.

Click here to register for the $140 discount promo code.

With your promo code, you’ll save $140 on a no-contract Moto X or get an on-contract Moto X with Verizon for only a penny. Plus you’ll get 30% off all accessories with your Moto X purchase. Questions? Read our FAQs.

Registration ends on Cyber Monday at 5:00 p.m. CT or while supplies last.

While you’re waiting, visit Motorola.com to shop around. “Like” Motorola on Facebook for giveaways and more #MotoCheer all season long.

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Note: The above message is not a paid ad or promotion. We simply thought the product and savings were worth sharing.

Republic Wireless Misinformation About Motorola Moto X Motomaker

Moto X Moto Maker is NOT Discontinued

If you visit the  Moto X page on the Republic Wireless website, you’ll see in big print that the phone can be customized, and there’s a bright green button that states, “Design your Moto X Now.”

If you click on that button, you’ll be taken to a page with this statement on their website:

Customizable Moto Maker options for Moto X have ended as of 9/23/14. Normally this page would tell you you’re leaving Republic Wireless to go build your very own Moto X on Moto Maker. But! All the Moto X Moto Maker phones are sold out. No more. Done-zo. All gone. Finito.

This statement would lead people to believe that the customizable Moto X design is no longer available. That’s just not true, as can be seen on the Motorola Moto Maker web page.

Poor Customer Service Experience

If you try to engage in a chat session with customer service at Republic Wireless,  you’ll likely be mistreated. At least that was my experience (see transcript below). In fact, had the customer service person been a little less defensive, this article might not even have been written.

Here’s the customer service chat exchange from today at 1:43 PM inquiring about this issue:

Republic Wireless (Brandon)

Hi, How may I help you?

Customer

On this page, you prominently advertise the Moto X and the ability to customize it: https://republicwire…blicwireless.com/ip/moto-maker

There’s a button that says, “Design Your Moto X Now”

Clicking on the button takes you here:
https://republicwire…cwireless.com/info/moto-maker/

Here’s the statement on that page:

Customizable Moto Maker options for Moto X have ended as of 9/23/14. Normally this page would tell you you’re leaving Republic Wireless to go build your very own Moto X on Moto Maker. But! All the Moto X Moto Maker phones are sold out. No more. Done-zo. All gone. Finito.

Republic Wireless (Brandon)

We recently stopped the Moto Maker option. If you go onto our main page you will see that the link is not there anymore. It ended on Sept 23

Customer

… but Moto Maker wasn’t an option on your site, it was and still is an option on the Motorola site. The statement is a bit misleading.

For those really wanting a customized Motorola phone, it is actually still available.

Telling the truth may result in your losing customers, but it’s the right thing to do.

Republic Wireless (Brandon)

I am telling you the truth. The Moto Maker option through Republic ended on Sept. 23

Customer

What I’m saying is that the statement on your site is a bit misleading, that’s all.

Some people really like the idea of making a custom phone. They will be lead to believe that option isn’t available any more. So, they will just go ahead and get a non-customized phone through Republic Wireless. Then later, they will find out that they could have had that amazing customized phone they really wanted, but they would have had to go with another carrier. This is the point left our on your website.

All I’m saying is that for those customers who forgo the customized phone, believing (from reading on your site that it’s no longer available), those people will feel mislead.

Your statement should read, “You can still customize your own Moto X phone, but if you do, you’ll need to find another carrier. Republic Wireless only offers two designs (black and white) of the Moto X.” It’s really just that simple. Just let people know that there’s another option.

Republic Wireless (Brandon)

Thanks for insight. However, if you click on the link, we are not misleading. We are making it clear that Moto Maker option is not available through Republic as well as giving you the date. Also, we are allowing you to sign up for updates in case the option becomes available with future devices.

Brandon has closed the chat.

Rude Customer Service Person

While I was typing a reply, the chat was abruptly ended by the customer service representative (Brandon). This is the equivalent of hanging up the phone on someone.

Republic Wireless Website

The image below is a snapshot from the Moto Maker page on the Republic Wireless website from 30 September 2014 at 2:00 PM CT. They are leaving their Moto Maker landing page live, presumably to bring in search traffic, then misleading people into believing the Moto Maker is discontinued. Click the image for a larger view.

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Republic Wireless Statement

After Tweeting about this issue, using the @republicwireless tag, there was an immediate response from the company via a direct Twitter message stating the following:

“Not even sure where to start with that one. 1st Gen Moto X phones were sold out on the Moto Maker site. They have since been replaced with 2nd Gen Moto X options available for pre-order through certain carriers. Regardless – Moto X phones on Moto Maker with RW service are currently unavailable. While we may understandably be in one of the most hated industries known to man we’re a small startup of people trying to disrupt said industry b/c we feel the same pain points with it you do.”

That said, apologies you were left unsatisfied with you chat session. Brandon is one of our favs and we’re glad to talk.

Smart Phones Overview for Fall 2014

Summary

There’s a fresh lineup of smart phones being released for Fall 2014. The following are some of the front runners with regard to features and performance. Prices shown are for unlocked 64GB models unless otherwise noted. This page will be updated with additional details as available.

Apple iPhone 6 Plus ($750 16GB, $850 64GB, $950 128GB)

These are some highlights for the Apple iPhone 6 Plus.

  • 5.5 Inch Display
  • One touch fingerprint reader
  • Android-like predictive typing (new with iOS8)
  • Android-like voice to text with words appearing as you speak (new with iOS8)
  • Smooth all metal design
  • Larger easy to read fonts (new with iOS8)

Motorola Moto X 2nd Generation ($550 32GB)

These are some highlights of the Moto X.

  • 5.2″ Display
  • Design your own phone option, includes wood design option
  • Pure Android OS without any additional third-party software results in faster, cleaner, more predictable experience
  • Fast charging
  • This phone uses the Android operating system, so it’s possible to connect a full-size desktop display, keyboard, mouse, USB drive, and other peripherals. This makes the phone a potential desktop / laptop replacement.

Samsung Galaxy Note 4 (Prices Not Yet Available)

These are some highlights of the Samsung Galaxy Note 4.

  • 5.7″ Quad HD Super AMOLED (2560×1440 pixel resolution)
  • Super bright and crisp display with wide viewing angle
  • Pen interface
  • Fast charging
  • This phone uses the Android operating system, so it’s possible to connect a full-size desktop display, keyboard, mouse, USB drive, and other peripherals. This makes the phone a potential desktop / laptop replacement.

Best Mobile Smart Phones From One Plus One, HTC One M8, Google Nexus, Moto X, LG G3, and Amazon Fire

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One Plus One

Summary. The powerful Qualcomm© Snapdragon™ 801 processor with global 4G LTE is coupled with an immersive 5.5″ 1080p display for over a day’s worth of battery life.  We focused only on features that would truly improve the OnePlus One experience such as Voice Wakeup, and On Screen Gestures. (How to buy.) Thanks to T.P. for assisting in the research of this document.

Enhanced Android OS. The OnePlus One comes with a special version of CyanogenMod (based on Android™), designed for the One. It’s fast, light, secure and will receive updates for at least 2 years.

Camera. The camera on the OnePlus One excels thanks to quality optics, sensors and algorithms. Boasting a 13 megapixel Sony Exmor IMX214 camera with f/2.0 aperture, the OnePlus One camera takes amazing pictures even in low light conditions. Shoot anytime, anywhere for bright, sharp photos. Our camera has 6 physical lenses. Your photos will be more precise and detailed without suffering from distortion often caused by lower apertures. With an impressive 5 megapixel camera adorning the front of the OnePlus One, selfies will be more captivating than ever. The extra-wide 80º viewing angle captures more area than other phones so your pictures will include more background without distortion.

Processor. Packing a Qualcomm© Snapdragon™ 801 processor with 2.5GHz Quad-Core CPUs, the OnePlus One’s operational capacity and performance are enhanced by Qualcomm’s heterogeneous computing approach. This chipset harnesses the robust integration of many components for incredible speed and power efficiency. Among them, the custom Krait CPU architecture for sustained peak performance, integrated 4G LTE connectivity and Adreno 330 GPU for superior graphics and gaming experience, boosting 3D interfaces, colors and textures.

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Motorola Moto X

Moto X™ is ready when you are.  It responds to your voice – no touching necessary.  Quickly access the 10-megapixel camera with a twist of your wrist, letting you take pictures before the moment passes. Record 1080p HD video with stereo sound, and video chat with a front-facing HD camera. Use Moto X’s entire 4.7-inch HD screen as a viewfinder without any icons obstructing your view. Intuitive controls let you push to zoom, tap anywhere on the screen to take a shot, or tap and hold to continuously shoot. Moto X is the first smartphone ever to be designed and assembled in the USA, so it’s close to you before it even gets to you.  Once you turn it on, it’s all yours. Just talk. (Buy from Republic Wireless, Verizon, or use the MotoMaker to design your own.)

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HTC One (M8)

The HTC One (M8) has an all metal body with sleek lines and soft curves that has been crafted to fit perfectly in the palm of your hand. It curves around the screen with no edges or seams to make it one of the most comfortable phones to hold. HTC sense 6: We’ve given the Sense 6 user experience a stylish new overhaul. It’s bolder, cleaner, and more colorful. Enhanced intuitive gesture recognition makes access to your phone faster and easier, and allows you to interact with your phone in ways you never thought possible. • Motion LaunchTM gestures • Custom themes and fonts • HTC Sense TVTM Sports – Real time sports scores and stats • HTC BlinkFeedTM – Your world at a glance • ZoeTM – Bring your stories to life.

Take brilliant day or night time shots with the HTC Duo camera. Add pro effects effortlessly, automatically make mini movies in seconds, or flip to the 5MP front camera for the perfect selfie.

UFocus lets you select what you would like to be in focus, even after you’ve taken the picture. The aesthetic blur you see is called the bokeh effect. It’s a professional effect you normally only get with expensive cameras or complicated editing software. On the new HTC One it just happens automatically.

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Google Nexus 5

Slimmer, lighter design. Nexus 5 is precision-built from strong materials, and the intelligently simple design showcases more of what matters to you. At only 4.59 oz and 8.59 mm thin, it’s the most powerful Nexus phone yet. Speed and power to spare.

With 4G/LTE and ultra-fast Wi-Fi, Nexus 5 keeps you connected at blazing speeds. Add in the cutting-edge 2.26GHz Qualcomm SnapdragonTM 800 processor and you’ll race through games, zip around the web and switch between apps at the flick of a finger. Stunning 5 display.

More room to do what you do, and better colors too. Nexus 5 gives you a Full HD display so you can see every detail in lifelike color with less glare and a wider viewing angle-the perfect canvas for your moments. Powered by Android 4.4, KitKat. Android is fast and powerful yet simple to use. Focus on getting stuff done without having to think about the technology underneath.

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LG G3

Get the ultimate in smart technology. The LG G3 phone is sleek, stylish and innovative to its core. Featuring a stunning 5.5 Inch, Quad HD 2,560 x 1,440 resolution display, Laser Auto Focus and more, the LG G3 proves that form and function are not mutually exclusive.

Sign up to get the latest LG G3 news and LG G3 release dates delivered directly to your inbox, or browse our collection of cell phone accessories and activity trackers – to get even more from the devices you rely on.

Behold the latest smartphone in LG’s award-winning G Series. Now, with a larger, clearer display, a laser-precise camera and superior smart interactivity, we can confidently call the G3 the best smartphone that LG has ever made.

The LG G3’s new 5.5″ Quad HD (2560 x 1440) display transforms the smartphone visual experience at 4 times the resolution of HD. Stunning graphics and life-like colors seem to jump off the screen, showing imagery in its finest detail and clarity at 538 pixels per inch.

Never miss a photo-op again! Capture the moment when it happens, even when the subject is moving or the lighting isn’t optimal. You’ll be able to take the photo faster due to the advanced Laser Auto Focus feature and streamlined camera UI.

Capture true-to-life memories with the LG G3’s 13 MP OIS camera. The floating lens steadies the shot for sharp, focused imagery and the advanced sensor lets more light in. And, take perfect pictures without having to adjust a bunch of settings. Just point, shoot, and take your best shot.

Gain quick, secure access to the home screen by tapping your personalized 3 to 8 point pattern anywhere on the display. There are 86,358 possible code combinations.

The LG G3 is a device that constantly learns and adapts to your ever-changing needs and interests, providing personalized suggestions that makes life easier and more productive. With contextual analysis, it helps you get organized, stay on task, keep in touch with friends, and won’t let you miss an important event.

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Summary

The Amazon Fire Phone is a powerful mobile technology that comes with free technical support.

Dynamic Perspective

Experience interactions not possible on other smartphones. Tilt, auto-scroll, swivel, and peek to navigate menus and access shortcuts with one hand. Dive into a new class of immersive apps and games—peek to see detailed views of clothing, shoes, and more in the new Amazon Shopping app for Fire phone, or take on a character’s viewpoint to see around corners and obstacles in games. Learn more

Firefly technology

Quickly identify printed web and email addresses, phone numbers, QR and bar codes, plus over 100 million items, including movies, TV episodes, songs, and products—simply press and hold the dedicated Firefly button to discover useful information and take action in seconds.Learn more

Mayday

Get free, live, on-device video support with an Amazon expert, 24×7, 365 days a year at the touch of a button. No appointments necessary. Now available over the AT&T cellular network, in addition to Wi-Fi. Learn more

Amazon Prime

For a limited time, Fire phone includes a full year of Prime. Enjoy unlimited streaming and downloads of tens of thousands of popular movies and TV episodes with Prime Instant Video, over one million songs and hundreds of playlists with the all-new Prime Music, over 500,000 books to borrow for free with the Kindle Owners’ Lending Library, and FREE Two-Day Shipping on millions of items. Normal data charges apply when accessing Prime Instant Video, Prime Music and other digital content over the cellular networkLearn more about Amazon Prime

Immersive apps and games

Peek in maps to show Yelp ratings. In StubHub stadium view, see 90 degrees to the left and right of your seat, as if you were actually there, looking around. In games, like Lili, take on the character’s viewpoint and move your head to look around corners, obstacles, and other objects.

One-handed short cuts

Access menus, shortcuts, and useful information with tilt, swivel, and peek.

  • Tilt for panels—use the left panel to navigate menus, and the right panel to access useful information and shortcuts, like attaching photos to a text message, viewing song lyrics, and more.
  • Swivel for access to important notifications and quick actions like Mayday, Flashlight, Settings, and more.
  • Peek keeps your display uncluttered by revealing additional details and quick actions only when you need it.

One-handed reading

With auto-scroll, scan long web pages without ever having to touch the screen.

Simply press the Firefly button to instantly identify and take action on…

  • Phone numbers, web, and email addresses. Firefly identifies printed text on posters, magazines, and business cards—make calls, save new contacts, send emails, and visit websites without typing long addresses.
  • Movies & TV. Firefly recognizes over 240,000 movies and TV episodes, and 160 live TV channels. Firefly uses X-Ray, powered by IMDb, to show information on actors, plot details, and related content—add titles to your Watchlist or download to watch later.
  • Music. Firefly recognizes songs so you can access artist information, play related songs, download albums direct to your Fire phone, or add them to your Wish List to purchase later on. With Firefly-enabled apps like iHeartRadio and StubHub, you can create radio stations based on an identified artist, or even find tickets for their next show.

Over 70 million products

Recognize household items, books, DVDs, CDs, video games, and more. Access product details, add items to your Wish List, or order on Amazon straight from your Fire phone.

Free, live, on-device tech support

Simply hit the Mayday button in quick actions and an Amazon expert will appear to help you via live video. Our tech experts can co-pilot you through any feature by drawing on your screen, walking you through how to do something yourself, or doing it for you—whatever works best. Throughout the process, you’ll be able to see the Amazon expert live on your screen, but they won’t see you.

Now available over the AT&T cellular network

In addition to Wi-Fi, Mayday is now available over the AT&T cellular network. Enjoy free, on-device tech support, 24×7, 365 days a year. Normal data charges apply when you are using Mayday over the cellular network.

Help in 15 seconds or less

No waiting in line. No appointment required. The Mayday response time goal is 15 seconds or less.